Terms & Conditions

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Terms & Conditions

Terms & Conditions

Home Terms & Conditions

Terms of Use

The Urbanaut Service is offered through the website: urbanaut.in and associated Urbanaut mobile app (Android and iOS) by: Urbanaut Technologies Private Limited.

Urbanaut’s principal office is located at:

202/176 5th Main, HAL 2nd Stage,
Defence Colony, Indiranagar,
560038, Bengaluru, KA

In case a Partner refuses to honour any Experience booking, or you have any other grievance in relation to our Service please contact our customer care:

Grievance Officer:
Email: help@urbanaut.in
Customer Care Helpline: +91 7400031416

Privacy Policy

At Urbanaut Technologies Pvt. Ltd. (“Company”, “we”, “us”) we are committed to respecting the privacy rights of all visitors/users of our website: www.urbanaut.in and the mobile application ‘Urbanaut’ available for download on the Android and iOS stores (together the “Platform”). Through the Platform, the Company will provide users with access to a travel and discovery platform where creative, discerning locals share their insider tips, new discoveries and secret spots with other residents and travelers through the platform (“Services”).

Your privacy is important to us and we aim for our Platform to be a safe and enjoyable environment for our audience. We respect and safeguard the personally identifiable information (“Personal Information”) we receive and collect from you on our Platform and in the course of our other interactions online.

Please note that this Privacy Policy (“Policy”) is only applicable to the users of the Platform and the information and data gathered on the Platform and not to any other information or website or mobile application. You are hereby advised to read this Policy carefully and fully understand the nature and purpose of gathering and/or collecting any sensitive, personal and other information and the usage, disclosure and sharing of such information. By viewing or accessing the website or by downloading the application and requesting any Services, you hereby also consent to the Company sharing information with third party service providers engaged by the Company in relation to its operations and to the transfer and/or storage of Personal Information and data across borders.

This Policy was last modified on August 16, 2019.
This Policy explains:
— the information we may collect about you online;
— the use and role of cookies and similar technologies on our Platform;
— how we will protect and use information we collect about and from you;
— the circumstances in which we might disclose your details to anyone else;
— when we may use your details to contact you; and<
— how you can be sure the information we hold about you is accurate and current.

Information Gattered

In general, you can visit our website without revealing your identity or any Personal Information about yourself. To use the application and to access the Services, you may browse recommendations in different cities, but shall be required to register and reveal your identity and/or other information about yourself should you want to bookmark any recommendations and create trip plans.

Information that we collect from you will vary depending upon the activity you seek to engage in and may include your name, email address, phone number, and geo-location. In addition, we may collect demographic information such as information about your computer, hardware, software, platform, media, Internet Protocol (IP) address and connection, information about online activity such as feature usage and click paths, and other data that you may provide in surveys or online profiles. We may combine demographic information with Personal Information to tailor our offerings or web pages to your preferences or interests.

Cookies and Other Tracking Technologies

Some of our web pages may also utilise “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about your activity on our Platform. Some cookies and other technologies may serve to recall Personal Information previously indicated by you. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you may need to re-enter certain information to gain access to certain parts of the Platform.

Tracking technologies may automatically record information such as Internet domain and host names; other information about your geographic location; IP addresses; browser software and operating system types; your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access); click paths; and dates and times that our Platform is accessed.

Our use of cookies and other tracking technologies allows us to improve our Platform and consequently your web and/or mobile experience. We may also analyze information that does not include Personal Information for trends and statistics.

Personal Information

Personal Information means any information that may be used to identify you and that is not otherwise publicly available, including, but not limited to, your first and last name, an email address, phone number, place of residence or other contact information.

We may collect Personal Information from you as part of your registration process, when you subscribe to our newsletter or otherwise voluntarily chose to contact us and provide such information. When you register with the Platform, we will collect certain Personal Information from you in order to provide you with a user account.

Uses of Personal Information

We may use Personal Information and other information received and collected from you to provide the Services you have requested, including for the purpose of issuing newsletters, or sending you updates or to contact you upon your request, or to respond to your query and when otherwise necessary. We may also use Personal Information for auditing, research and analysis, and to operate and improve our Services. In certain circumstances, we may share aggregated non-personal information with third parties. When we use third parties to assist us in processing your Personal Information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures. We may also share such information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and Services.

Where we propose to use your Personal Information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

Confidentiality and Security

We will keep confidential and protect your Personal Information except where disclosure is required or permitted by law.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and, once we receive it, for storage and disposal. When you enter sensitive information on our registration forms, we encrypt that information using secure socket layer technology (SSL). All information we gather is securely stored within databases controlled by us. The databases are stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We limit access to Personal Information to employees, agents, advisors and consultants who we believe reasonably need to come into contact with that information to provide products or Services to you or in order to do their jobs.

Third parties provide certain Services available on our Platform and on our behalf. We may provide information, including Personal Information, to third-party service providers to help us deliver our products, information, and Services efficiently and effectively. Service providers are also an important means by which we maintain our Platform and mailing lists. We will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on our behalf through confidentiality agreements and otherwise. We do not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. Similarly, it is against our policy to sell Personal Information collected online without consent.

If you choose to provide us with your Personal Information, we may transfer that Personal Information from your country or jurisdiction to other countries or jurisdictions around the world. Your Personal Information may be collected and stored on servers located in the territory of India and such other countries as we may disclose from time to time.

Children’s Privacy

We do not knowingly collect or solicit any information from children below the age of 16 years or knowingly allow such persons to subscribe to our Services. In the event that we learn that we have collected Personal Information from a child below the age of 16 years, we will delete that information as quickly as possible. If you believe that we might have any information from a child below the age of 16 years, please contact us at help@urbanaut.in

Third Party Websites

If you click on a link to a third party site or otherwise leave the Platform, you will go to a website that is outside the purview of our control. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as we do. The use of Personal Information by such websites shall be governed by the privacy policies provided therein. Therefore, if you visit a third party website that is linked to our Platform, you should consult that website’s privacy policy before providing any Personal Information.

Contacting You

We may contact you using the Personal Information you have given us:
— in relation to the functioning of any service you have signed up for in order to ensure that we can deliver the services to you;
— in relation to any transaction entered by you on our Platform;
— where you have issued a query or requested information from us;
— to invite you to participate in surveys, opinion polls, etc., about our Services or otherwise (participation is always voluntary); and
— to provide you information about our new products and Services.

Change of Control

In the event that ownership or control of the Company was to change, your Personal Information may be transferred. If such a transfer results in a material change in the use of your Personal Information, the Company will provide notice about the choices you have to decline to permit such a transfer.


To the extent that you do provide us with Personal Information, we wish to maintain accurate and current Personal Information. Where we collect Personal Information from you on our Platform, should you need to update or correct that Personal Information, please contact us and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable. You can obtain the information we currently hold on you by emailing us at help@urbanaut.in. We will use our best efforts to send you the information within 14 days of receipt of your email.

Consent; Amendments; Law

By using the Platform, you consent to the terms of this Privacy Policy and to our use and management of Personal Information for the purposes and in the manner herein provided. Should this Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our Platform for a reasonable period of time.

Your visit and any dispute over privacy are subject to this Privacy Policy. The said Policy shall be governed by and construed in accordance with the laws of the Republic of India. Further, it is irrevocably and unconditionally agreed that the courts of Mumbai, India shall have exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.

Refunds and Cancellation Policy

Each of the experiences we offer has a different refund and cancellation policy. You will find policy details for each experience on its payment page.

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